Your orders delivered within 24/48 hours anywhere in France
Once your order has been carefully prepared by our team, it is handed over to one of our partner carriers for home delivery or pickup at a collection point.
Delivery within 24/48h
Shipping costs
Order tracking
Delivery times
Home delivery or pick-up point delivery
In order to provide you with complete satisfaction, our distribution system relies on:
- A team of specialists who carefully prepare your orders
- An efficient logistics system
- And over 3000 products in stock in our warehouse in Garidech
We ensure delivery within 24/48 hours:
- Throughout France for any order placed before 2:00 PM
- Subject to working days and transportation contingencies
Our export service organizes the delivery of your order anywhere in the world. Contact our sales team for a quick and personalized response!
In-store pickup
You can also pick up your order immediately at our store located in Garidech, Haute-Garonne.
Pickup without appointment is available Monday to Friday from 9:00 am to 12:30 pm and from 2:30 pm to 6:15 pm, at 275 rue de l’Ormière, 31380 GARIDECH.
Shipping fees
Free shipping on orders over 350€!
Free shipping for orders over 350€ in mainland France only.
The shipping costs are determined based on a pricing grid that takes into account the size and weight of the package, as well as the destination and chosen carrier.
Order tracking
You can track the progress of your order at any time in your customer account. You will also be notified by the carrier when the package is on their logistics platform.
If you have any questions, please don’t hesitate to contact us by phone at 05.61.74.87.56 or by email at info@atepac.com.
Any questions regarding the delivery of your package?
How can I track my package?
After your order is confirmed, you will receive an email with the tracking number of your package and a link for tracking.
If your order is not delivered within 48 hours, please do not hesitate to contact us at 05.61.74.87.56 for further information.
My package is damaged, what should I do?
- If the carrier delivers a damaged package, open it in front of them and carefully note any anomalies on the driver’s receipt.
- If the package is severely damaged, refuse it and contact us at 05.61.74.87.56. We will explain the next steps of the procedure.
How much are the shipping costs?
- The shipping costs are calculated based on the weight and size of the product, as well as its destination and the selected delivery method.
- Shipping is free for orders over 350€ in mainland France only.
How to return a product?
- If your product is under warranty (exchange warranty or optimal warranty), you need to call us at 05.61.74.87.56 so that we can initiate the return process at our expense.
- If you have received your product but it does not meet your expectations, you can return it at your own expense and request either an exchange or a refund. Please don’t hesitate to contact us for further explanations.