General terms and conditions of sale

These general terms and conditions of sale apply to all orders placed on the website www.atepac.com. The applicable terms and conditions are those in force on the day of order validation.

Our product offers and prices are valid as long as they are visible on the website.

Any order form signed by the consumer through a “click of the box” constitutes an irrevocable acceptance that cannot be challenged except within the limits provided in these general terms and conditions of sale. The “Click of the box” associated with the authentication and non-repudiation procedure and the protection of message integrity constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

You can make the payment by:

• Credit/debit card
• Payment in “3 installments” without fees
• Bank check (your order will be reserved for 7 days. If we do not receive your check within this period, the order will be canceled. The order will be processed upon receipt of your check)
• PayPal (To use this payment method, you must have an account with PayPal. In case of payment via PayPal, the terms and conditions of PayPal apply.)
• Bank transfer

Atepac.com reserves the right to refuse to deliver or fulfill an order from a consumer who has not fully or partially paid a previous order, or with whom a payment dispute is being administered.

Atepac.com verifies all orders placed on its website. As part of these procedures, our services may ask you to provide any necessary documents to process your order. The information provided in the order form is subject to automated data processing. In accordance with the Data Protection Act of January 6, 1978, you have the right to access, modify, and oppose the use of your personal data at any time by writing to us, including proof of your identity.

All the announced deadlines are calculated in working days (subject to validation of your order). The delivery date is calculated taking into account the preparation and shipping times, plus the delivery time of the carrier (La Poste, DPD, TNT, UPS). The products will be delivered to the delivery address provided during the ordering process or to a pick-up point. Delivery is available only in Metropolitan France, Corsica, French overseas departments and territories, Belgium, Italy, and Switzerland.

Atepac.com shall not be held liable for any failure to fulfill the contract due to the occurrence of a force majeure event. Regarding products purchased for professional needs, Atepac.com shall not incur any liability for any indirect damages arising from these terms and conditions, including loss of business, loss of profits, damages, or expenses that may occur.

To properly process your request, please provide us with your order number and complete contact information. For practical details on how to make a return, please contact us by phone. In accordance with Article L.121-20 et seq. of the Consumer Code, you have a period of 14 working days (unless a longer period is specified in the product descriptions) from the date of delivery of your order to return any item in accordance with the provisions of Article L121-20-2 of the Consumer Code. The right of withdrawal cannot be exercised for:

• Services whose execution began, with your agreement, before the end of the fourteen-day period (e.g., delivery).
• Goods made to your specifications or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly.

All products are covered by a 2-year warranty against manufacturing defects, unless otherwise stated on the website (manufacturer’s warranty).

The 5 or 10-year warranties provided for complete packs (central unit, network, hoses, and accessories) only apply to the central unit, including the motor and electronic board.

The warranty does not cover improper use of the products. Examples of improper use include excessive tightening of motors, dropping the hose handles on the floor, cutting with a knife during unpacking, vacuuming of plaster, cement, hot or cold fireplace ashes, or construction debris.

For products used for professional purposes, the warranty is reduced to 6 months.

Our products are intended for residential use.

Wearable parts such as filters, carbon brushes, and bags are covered by a 1-year warranty against manufacturing defects.

The “exchange for new” warranty is offered by certain manufacturers. For other brands, please refer to the conditions in section 8.2.1.

Are you experiencing an issue with your central unit?

1. We will conduct a preliminary diagnosis of the problem with your equipment over the phone.
2. Contact us by phone or email.
3. You will need to return the product to us with the support form that we will send you (subject to the acceptance of your equipment after the preliminary diagnosis). The product must be returned in a clean, protected, and well-packaged condition to avoid any risk of breakage during transportation.
4. We will replace your product within 15 days from the time you send it to us and our return, or we will exchange it or provide a refund.
5. We will cover the shipping costs for sending the new central unit. Please note: For returns requesting a refund, the equipment must be new, clean, and in its original packaging.
6. Shipping fees are non-refundable. If replacement by another brand is necessary, the purchase price on your original invoice cannot be exceeded. The replacement central unit is covered by the warranty for the remaining period until its expiration date. The warranty starts from the date of the original purchase invoice.

1. Please contact us by phone or email.
2. We will conduct a preliminary diagnosis of the issue with your equipment over the phone. If necessary, you will need to return the product to us at your own expense (subject to acceptance after the preliminary diagnosis). The product must be returned in a clean, protected, and well-packaged condition to prevent any damage during transportation. The product is under your full responsibility during transit. Any damaged packages received will be systematically refused.
3. We will repair your product within 15 days from the time of your shipment to our return.
4. We will return the repaired central unit to you at our expense. Please note: For returns intended for a refund, the product must be new, clean, and in its original packaging. Shipping costs are non-refundable. If replacement by another brand is necessary, the purchase price on your original invoice cannot be exceeded. The replacement central unit is covered by the warranty for the remaining period until the expiration date. The warranty starts from the date of the original purchase invoice.

We will differentiate between the warranty for central vacuum systems and other products.

If you encounter any issue with your central vacuum system :

The warranty period starts from the date of the initial purchase invoice.

The warranty for ALDES, DYVAC, EOLYS, GÉNÉRAL D’ASPIRATION, SACH, TREMA, UNELVENT central vacuum units is 2 years. If you encounter any issue with your central unit:

1. Contact us by phone or email.
2. We will conduct a preliminary diagnosis of the equipment’s malfunction over the phone.
3. You are responsible for returning the product at your own expense (subject to acceptance of the equipment after the preliminary diagnosis). The product must be returned clean, protected, and well-packaged to avoid any risk of damage during transportation. The product is under your sole responsibility during transit. Any damaged packages received will be systematically refused.
4. We will repair your product within 15 days from the time of your shipment until our return.
5. We will return the central unit to you at your own expense.

Note: For returns with the purpose of refund, the equipment must be new, clean, and in its original packaging. You have a 30-day period with the “Optimal Warranty” and a 14-day period if you have not subscribed to the “Optimal Warranty”. Shipping costs are non-refundable for partial order returns.

If replacement by another brand is necessary, the purchase price on your invoice cannot be exceeded. The replacement central unit is covered by the warranty for the remaining period until the expiration date.

With the Optimal Warranty, within 30 days after receiving your order, we commit to take back any product that does not meet your expectations and offer you an exchange or a refund. If the exchanged product is more expensive, you will pay the difference; if it is less expensive, we will refund the difference.

1. Contact us by phone or email.
2. We will listen to your request. Return for exchange or refund.
3. We will provide you with a prepaid shipping label to return the product to us at our expense (subject to acceptance of the product after preliminary diagnosis).
4. We will replace your product within 30 days between your shipment and our return, or we will exchange it or refund it.
5. We will return the product to you at our expense.

Please note: For returns intended for a refund, the product must be new, clean, and in its original packaging. Shipping costs are non-refundable.

If it is necessary to replace the product with another brand, the purchase price on your invoice cannot be exceeded.

Valid only once per order.

You want to return, exchange, or request a refund. You have a period of 14 days for returns, exchanges, or refunds, and a warranty period of 2 years starting from the date of receipt of your product.

1. Contact us by phone or email.
2. We will assess your request and provide assistance accordingly.
3. You are responsible for the return shipping costs (subject to acceptance of the product after preliminary diagnosis).
4. We will repair, exchange, or refund your product within 15 days from the time of your return.
5. If necessary, we will return the product to you at your expense.

Please note: For returns with the intention of receiving a refund, the product must be new, clean, and in its original packaging. Shipping costs are non-refundable.

In the event that a replacement by a different brand is necessary, the purchase price on your invoice cannot be exceeded.

At any time, “you have the right to access, modify, rectify, and delete the data concerning you (article 34 of the “Data Protection and Freedom of Information” Law of January 6, 1978). You can also choose to unsubscribe from the newsletter and promotional offers from Atepac that will be sent to you during your first order by clicking on the link located at the bottom of the newsletter.”

In the event of a dispute, the Commercial Court of Toulouse (31) shall have exclusive jurisdiction, regardless of the terms of sale or accepted mode of payment, even in the case of warranty claims or multiple defendants. The issuance of bills of exchange shall not constitute a novation or derogation from this jurisdiction clause.

Company Contact Information:

SARL ATEPAC – 275, rue de l’Ormière – 31380 GARIDECH